The International Centre for Migration Policy Development (ICMPD) is hiring a Junior ICT Officer for its Service Desk in Valletta, Malta. The vacancy (number VA26P114V02) offers 1 position on a 24-month staff contract with a monthly net-base salary of β¬3,516, and applications close on 01 December 2026. At Youth Works Hub, we went through the full vacancy and collected the duties, requirements and benefits in one place.
Position Details
π’ Vacancy number: VA26P114V02
π€ Number of vacancies: 1
π§ Organizational unit: Information and Communications Technology
π Location: Valletta, Malta
πͺͺ Grade: IP1
π Contract: 24 months (staff contract)
πΆ Salary: monthly net-base salary of 3,516.00 EUR
About the Role
Within the Directorate of Management and its ICT Unit, the Junior ICT Officer supports the organisation-wide ICT ticketing system (Service Portal) and contributes to the timely resolution of ICT incidents and service requests. As an active member of the ICT Service Desk Team, the officer provides client-oriented, efficient first-level technical support to end-users across ICMPD and helps apply ICT policies and guidelines consistently.
The position is based in one of ICMPD's regional offices and serves as the first point of contact for end-users at the duty station. All incidents and service requests are logged in the single Service Portal and assigned by priority, workload and required expertise, so the officer may also handle requests from other regions. The role reports functionally to the ICT Team Lead for the Service Desk at ICMPD Headquarters in Vienna, Austria, while administrative supervision is handled by the regional office. It also supports project teams in using Microsoft Teams and related document libraries.
Key Results
π Tier 1 support and incident management: resolving basic hardware and software issues, logging and categorising reported issues, escalating complex cases and documenting common solutions
βοΈ Tier 2 support for specific ICT services: configuration and maintenance work under the guidance of senior team members, including mobile device and access rights management
π₯οΈ Client and project ICT services: setting up and maintaining workstations and mobile devices, account setup, technical assistance for virtual meetings and video conferencing, and prompt software installations
π Project team and document management support: helping project teams use Microsoft Teams document libraries, and guiding users on file sharing, co-authoring and secure collaboration with external users
Required Expertise
π Ability to analyse technical issues and apply established solutions
π Ability to adapt to changing priorities and manage multiple service requests
π§βπ» Ability to support end-users with problem identification, diagnosis and resolution
π Working knowledge of basic network concepts such as TCP/IP, wireless, DNS and DHCP
𧱠Working knowledge of operating systems, standard software, ICT services and hardware environments
ποΈ Basic understanding of Microsoft Teams and SharePoint Online, and the ability to guide users on access control, versioning, sharing and structure
π Awareness of information security and data protection principles
Qualifications, Experience and Language Skills
π A Master's degree in Information Technology, Computer Science or a related field; a Bachelor's degree with two additional years of relevant work experience may be accepted instead
π°οΈ At least one year of professional experience in an IT service desk or technical support environment
π§ Experience with Microsoft Active Directory and remote support tools such as Remote Desktop, LogMeIn, Bomgar or TeamViewer
π« Experience with IT service management (ITSM) systems and service desk technologies
βοΈ Experience supporting Microsoft 365, particularly Teams and SharePoint Online
π ITIL Foundation certification and previous experience with SAP Business One are considered assets
π€ Strong analytical, organisational and communication skills and the ability to work well in diverse international teams
π£οΈ Proficiency in written and spoken English; proficiency in the language of the duty station is an asset
Allowances and Benefits
π₯ Participation in the ICMPD Provident Fund and health and accident insurance
ποΈ Six weeks' annual leave
πͺ Dependent's allowance and mobility-related allowances, where applicable
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How to Apply
Applications go through the ICMPD Careers portal, where you register and log in. The vacancy lists these documents:
π Mandatory: Diploma and Passport/ID
π Optional: Certificate and a second Diploma
More openings like this are listed in the Jobs section on Youth Works Hub.
Frequently Asked Questions
Where is the ICMPD Junior ICT Officer job based?
The position is based in Valletta, Malta, in one of ICMPD's regional offices.
How long is the contract?
The assignment lasts 24 months under a staff contract.
What is the salary?
The monthly net-base salary is 3,516.00 EUR, together with participation in the ICMPD Provident Fund, health and accident insurance and six weeks' annual leave.
Who does the officer report to?
Functionally, the officer reports to the ICT Team Lead for the Service Desk at ICMPD Headquarters in Vienna, Austria. Administrative supervision is managed by the regional office.
How much experience do I need?
At least one year of relevant professional experience in an IT service desk or technical support environment.
Deadline
β³ 01 December 2026
Link
π Vacancy and application: https://careers.icmpd.org/Home/JobOpeningDetails?jobOpeningId=1239
