IOM, the UN Migration Agency, is looking for an Intern in Geneva, Switzerland to gain hands-on experience in process optimization and digital workflow solutions within the Regional Coordination and Support Unit (RCSU). Applicants must be between 20 and 36 years old and apply by 12 November 2026. At Youth Works Hub, we went through the full job opening and gathered every task, requirement and condition in one place.
About the Internship
The internship provides hands-on experience in process optimization and digital workflow solutions within a global coordination context. It supports the RCSU's mandate to strengthen operational efficiency and knowledge management.
🏢 Host organization: IOM, the UN Migration Agency
📍 Location: Geneva, Switzerland
🆔 Job identification: 23478
🗂️ Unit: Regional Coordination and Support Unit (RCSU)
About IOM
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace and invites candidates from diverse backgrounds to apply. It provides reasonable accommodation throughout the recruitment process when required.
The Regional Coordination and Support Unit
IOM has a global workforce of over 15,000 staff in more than 400 offices across over 130 countries. The RCSU plays a critical role in connecting Headquarters (HQ) and Regional Offices (ROs), ensuring smooth coordination and effective support across IOM's global operations.
Under the overall supervision of the Chief of Staff and the direct supervision of the Deputy Chief of Staff (DCOS), the RCSU strengthens communication, collaboration and alignment between HQ, Regional Offices and Country Offices. Its core mandate is to help regional structures fulfill their oversight and technical responsibilities, enabling efficient and effective management of IOM's field operations.
The Unit addresses cross-functional requests, channels issues to the right HQ functions and promotes solutions that reduce administrative burdens on the field. It also monitors the implementation of key recommendations from the Chief of Staff and oversight bodies, ensuring accountability and continuous improvement.
SharePoint, Power BI and Dashboard Development
📊 Design, develop and maintain SharePoint sites, Power Apps and Power BI dashboards to support RCSU coordination, reporting and information management functions
📚 Contribute to the enhancement of knowledge-sharing platforms so they stay accessible and usable for global and regional stakeholders
🎨 Design and produce visually clear digital communication pieces (dashboards, templates, workflow visuals) for use across HQ, Regional Offices and Country Offices
Coordination and Process Support
🗺️ Support process mapping and optimization to streamline workflows across regional coordination functions
📝 Assist in preparing materials and briefings for technical meetings, workshops and consultations involving HQ and regional stakeholders
🤝 Collaborate with cross-functional teams to identify opportunities for operational improvement through innovative digital solutions
🏛️ Gain a comprehensive understanding of IOM institutional processes, strategies and governance mechanisms relevant to RCSU initiatives
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AI-Assisted Workflows
🤖 Support the design, testing and iteration of AI-assisted workflows within approved IOM enterprise tools, including drafting and refining prompts, building reusable templates and evaluating outputs against defined quality standards
🧪 Provide practical support to an initiative developing AI-supported solutions for the Executive Office Special Advisers, including assembling and curating source materials, testing prompt and template products against real documents, documenting standard operating procedures and supporting user onboarding
📌 Perform other duties as may be assigned
Learning Objectives and Training Components
🎯 Develop basic skills in coordination across the Organization
🧰 Gain exposure to IOM's institutional tools and procedures
👥 Build professional skills in teamwork, communication and organization
🌐 Exposure to global coordination and governance processes in a leading international organization
⚙️ Hands-on experience designing, testing and iterating AI-assisted workflows using approved enterprise tools
💻 Practical application of Microsoft ecosystem tools (Power BI, SharePoint, Power Apps) for automation, reporting and data visualization
🛡️ Practical exposure to responsible AI use within an intergovernmental organization, including alignment with IOM's Responsible and Ethical AI Use framework
Who Can Apply
The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
In general, the programme looks for candidates who:
🎓 Have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities
🏅 Hold a scholarship for internship placements in international organizations and/or for whom the internship is required to complete their studies
🏫 Are sponsored by governmental or non-governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor
📜 Are enrolled in the final academic year of a first university degree programme (minimum Bachelor's level or equivalent) or have graduated in the last 12 months
🎂 Are between 20 and 36 years of age
Required Qualifications and Skills
🎓 Education: Bachelor's degree in Information Management, Information Technology, Business Process Management or a related field
🧩 Experience: Practical experience with Power Apps and the broader Microsoft 365 ecosystem
🤖 Experience: Practical experience using generative AI tools (e.g. Microsoft Copilot, Claude) with awareness of their limitations
🔧 Experience: Experience contributing to business process improvement or digital solutions through academic, internship or professional work
📈 Skills: Demonstrated proficiency with Microsoft Power BI, including dashboard design and data visualization, and with SharePoint site and workflow development is essential
🔄 Skills: Demonstrated knowledge of digital transformation tools and AI applications is required
🧠 Skills: Demonstrated analytical and problem-solving skills
🔒 Skills: Careful attention to data handling, confidentiality and information classification
📑 Skills: Ability to review technical documentation and produce clear summaries
🗃️ Skills: Ability to structure, document and hand over technical work clearly
💡 Skills: Interest in digital innovation and applying emerging technologies to organizational workflows
Languages
IOM's official languages are English, French and Spanish, and all staff members are required to be fluent in one of the three. For this internship, fluency in English is required (oral and written).
🗣️ Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage
📝 Language proficiency is specifically evaluated during the selection process, which may include written and/or oral assessments
Competencies
IOM assesses competencies during the selection process. All IOM staff members must abide by and demonstrate five values:
🫂 Inclusion and respect for diversity: respects and promotes individual and cultural differences, and encourages diversity and inclusion
⚖️ Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles, rules and standards of conduct
🧭 Professionalism: works in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges
🦁 Courage: shows willingness to take a stand on issues of importance
💛 Empathy: shows compassion for others and makes people feel safe, respected and fairly treated
The core competencies and their behavioural indicators are:
🤝 Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results
✅ Delivering results: produces and delivers quality results in a service-oriented and timely manner
📖 Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate
🙋 Accountability: takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work
💬 Communication: encourages and contributes to clear and open communication and explains complex matters in an informative, inspiring and motivational way
Stipend, Insurance and Conditions
💶 Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework are not eligible for the stipend
🩺 IOM covers interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for non-occupational accidents and illnesses
📄 Interns are responsible for their own medical insurance for non-occupational accident or illness and must provide written proof of such coverage before commencing work
💼 Any offer made in relation to this vacancy notice is subject to funding confirmation
🛂 Appointment is subject to certification that the candidate is medically fit, accreditation, any residency or visa requirements and security clearances
🚫 IOM has a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
🆓 IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee) and does not request any information related to bank accounts
Preparing Your Application
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system, which also lets candidates track the status of their application. No late applications will be accepted and only shortlisted candidates will be contacted. For tips on presenting your experience, see our guide to the Europass CV, learn how Youth Works Hub checks opportunities and browse more openings in the Internship & Traineeship section.
Frequently Asked Questions
Where is the IOM RCSU internship located?
The job opening lists Geneva, Switzerland as the location.
How old do I have to be to apply?
Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
Who is eligible for the internship?
Candidates should be enrolled in the final academic year of a first university degree programme (minimum Bachelor's level or equivalent) or have graduated in the last 12 months, with a degree in Information Management, Information Technology, Business Process Management or a related field.
Is the internship paid?
Depending on experience and location, interns are granted a small monthly stipend to help offset costs. The amount is not stated, and interns who receive an allowance or scholarship from a university or sponsor that includes financial remuneration or credits for coursework are not eligible for the stipend.
Which language do I need?
Fluency in English, oral and written, is required. Working knowledge of another official UN language is an advantage.
Does IOM charge a fee to apply?
No. IOM does not charge a fee at any stage of its recruitment process.
Do I need my own health insurance?
Yes, for non-occupational accidents and illnesses. Interns must provide written proof of such coverage before commencing work.
Deadline
⏳ 12 November 2026
Link
🔗 Job opening and application: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23478
