Fidelity International is recruiting Customer Service Representatives for its Client Services contact centre at the Kingswood Fields office in Surrey, United Kingdom. This is a permanent role with a salary of £27,000 plus bonus, start dates from January 2027 onwards, and an application deadline of 27 November 2026. At Youth Works Hub, we went through the full vacancy so that the duties, requirements and benefits are all in one place.
The Position at a Glance
The vacancy sets out these core details.
🏷️ Title: Customer Service Representative
🏢 Department: Client Services
📍 Location: Kingswood, Surrey, UK
📄 Job type: Permanent
💷 Salary: £27,000 plus bonus
🗓️ Start dates: from January 2027 onwards
🔖 Job reference: J72966
Help Customers Solve Problems No One Else Can
Fidelity is inviting people who want to make a real impact to join its thriving Kingswood Fields office and help customers solve problems no one else can. The vacancy is addressed both to people who are starting their career and to those taking the next step. Fidelity describes the environment as one built for your success, with expert training, ongoing support and a strong sense of purpose.
Who Is Fidelity International?
Fidelity has over 50 years of experience and helps millions of people worldwide build better financial futures across more than 25 locations. The company says that people are at the core of its business, and that its staff support each other and take pride in doing what is right.
Inside the Client Services Team
Joining the Client Services contact centre team means becoming part of a supportive community that delivers expert client support.
Training From Your First Day
New joiners receive comprehensive training from day one, designed to help them grow and succeed. It combines three elements.
🏫 Classroom training
💻 Digital tools
🎓 Hands-on coaching
What Will You Do as a Customer Service Representative?
The role and responsibilities listed in the vacancy are these.
☎️ Helping customers by handling queries with professionalism and empathy across multiple channels, primarily phone, with email and letters as well
📘 Explaining financial products clearly and guiding customers to helpful tools and information
✅ Taking ownership of each interaction and ensuring full resolution
🚨 Logging and escalating any potential risks, fraud cases or vulnerable situations
🗣️ Handling complaints constructively, aiming for early resolution
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What You Will Bring to the Role
Fidelity is looking for candidates with the following experience, skills and attitudes.
🧾 Experience in a customer service role, ideally in a corporate environment
🎙️ Excellent phone manner and verbal communication skills
📚 An appetite to grow your expertise through continued learning
👂 Strong listening skills and a customer-first attitude
🖥️ Comfort with digital tools and eagerness to learn new systems
🤝 A team-oriented approach and a genuine interest in helping others
Why Work at Kingswood Fields in Surrey?
The Kingswood Fields site is set in the Surrey countryside and is Fidelity's largest UK office. The vacancy describes the campus and its facilities as follows.
🏬 Three buildings
🌳 Extensive grounds
🏋️ An on-site gym
🅿️ On-site parking
🚌 Free coach transfers from nearby train stations
🍽️ A restaurant and deli bar
Salary, Pension and Benefits
The salary for this position is £27,000 plus bonus. Fidelity also describes the role as offering long-term career stability, a clear development path and a comprehensive benefits package, which includes the following.
🏦 Pension contributions: 10% employer-funded plus up to 3% matched
🩺 Private Medical Insurance: comprehensive cover for you and your family
🚲 Cycle to Work and TaxSaver tickets: savings on your commute
🧘 Free access to the on-site gym and wellness support: prioritise your health
👶 Enhanced parental and family leave: support when it matters most
💬 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
🏡 Dynamic working options: hybrid flexibility for home and office balance
Fidelity closes the vacancy by inviting people who want to join a company offering opportunity, growth and purpose to apply. You can browse more roles like this one in the Jobs section on Youth Works Hub.
Frequently Asked Questions
Where is the Fidelity Customer Service Representative job based?
The job is based at Fidelity International's Kingswood Fields office in Kingswood, Surrey, United Kingdom. Kingswood Fields is Fidelity's largest UK office.
What salary does Fidelity offer for this role?
The salary is listed as £27,000 plus bonus. The package also includes pension contributions of 10% employer-funded plus up to 3% matched, along with Private Medical Insurance for you and your family.
Is this a permanent position?
Yes, the job type is listed as permanent. Fidelity also refers to long-term career stability and a clear development path.
When does the job start?
Fidelity is recruiting for new opportunities with start dates from January 2027 onwards. The application deadline is 27 November 2026.
Do I need previous customer service experience?
Yes, the vacancy asks for experience in a customer service role, ideally in a corporate environment. It is addressed both to people starting their career and to those taking the next step.
Which department and team will I join?
You will join the Client Services department, working in its contact centre team. The team delivers expert client support, and training begins from day one.
What training will I receive?
Fidelity provides comprehensive training from day one, including classroom sessions, digital tools and hands-on coaching. The aim is to help new joiners grow and succeed in the role.
How will I communicate with customers?
Customer queries come through multiple channels. Phone is the primary channel, alongside email and letters.
Can I work from home in this job?
The benefits package lists dynamic working options, described as hybrid flexibility for home and office balance. The role is attached to the Kingswood Fields office in Surrey.
What facilities are available at Kingswood Fields?
The campus has three buildings, extensive grounds, an on-site gym and on-site parking. There are also free coach transfers from nearby train stations and a restaurant and deli bar.
Who can apply for this Fidelity job?
The vacancy does not limit applications to particular nationalities, and its stated requirements concern customer service experience, communication skills and attitude. The vacancy does not set out visa or sponsorship terms.
Deadline
⏳ 27 November 2026
Link
🖱️ Apply on Fidelity International Careers: https://fil.wd3.myworkdayjobs.com/001/job/Kingswood-Fields-Office/Customer-Service-Representative---_J72966/apply
