Allianz UK is hiring a Credit Management SME for a hybrid role based in its Guildford office, with pay of circa £60,000 per year. The successful candidate will act as the senior subject matter expert within the Credit Management team, driving reporting excellence and leading the practical adoption of AI and automation. At Youth Works Hub, we reviewed this vacancy for experienced credit management professionals who want a highly visible specialist role.
What the Credit Management SME Role Is About
As a Credit Management SME, you will play a key role in delivering Credit Management objectives by acting as the senior subject matter expert within the team. You will drive reporting excellence, support colleagues, champion process improvements, and lead the practical adoption of AI and automation to enhance productivity and operational effectiveness.
This role offers the opportunity to influence business processes, shape AI-enabled ways of working, and develop your expertise within a highly visible specialist role.
Location and Hybrid Working
📍 This is a hybrid role based in the Allianz Guildford office, United Kingdom.
🏢 The expectation is to attend the office 40% of your time.
Salary and Rewards
💷 Pay: circa £60,000 per year.
🧭 Pay is based on experience, skills and location and forms part of the wider total rewards package.
Reporting and Stakeholder Responsibilities
📅 Deliver monthly and quarterly credit management reporting in line with agreed deadlines and quality standards.
🤝 Build strong relationships with internal and external stakeholders, ensuring reporting and service outputs meet customer requirements.
🎯 Act as the recognised subject matter expert for credit management processes, systems and controls.
🔍 Provide expert input and challenge on process, system and business changes affecting credit management activities.
Team, Offshore and Control Responsibilities
🌐 Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against agreed standards.
🧮 Maintain effective reconciliation processes and control frameworks, ensuring all activities are completed accurately and on time.
👥 Mentor and support colleagues, acting as a referral point for technical queries and providing Team Leader cover when required.
⚙️ Identify and implement process improvements that increase operational efficiency, service quality and accuracy.
🔄 Drive continuous improvement initiatives, contributing to governance forums and supporting effective stakeholder engagement.
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AI and Automation Responsibilities
🤖 Act as the Credit Management AI and automation expert, promoting the safe and effective use of approved AI tools including Microsoft 365 Copilot, Allianz GPT 2.0 and Claude.
🛠️ Design and implement AI-enabled solutions and automations that reduce manual effort and improve productivity across reporting, reconciliations, debt management and customer communications.
💡 Coach colleagues on AI tools, reusable prompts and automation opportunities while supporting responsible AI adoption across the function.
Essential Skills: Credit Management and Finance
💼 Significant experience within a credit management function or similarly complex financial or operational environment.
📘 Strong understanding of credit management processes, controls and reporting requirements.
📈 Excellent Microsoft Excel capability with strong working knowledge of Microsoft Office applications.
🔢 Experience interpreting complex financial and operational data to support decision-making.
🧾 Knowledge of financial reporting, reconciliations and control frameworks.
Essential Skills: People and Stakeholders
🗣️ Strong stakeholder management skills with the ability to build effective relationships across all levels of the business.
🌱 Experience supporting, mentoring or coaching colleagues.
Essential Skills: AI and Automation
🧠 Experience using or supporting AI and automation tools within a business, finance or operational environment.
💻 Proficiency with approved AI tools, including Microsoft 365 Copilot, Allianz GPT 2.0 and Claude.
✍️ Ability to design prompts, analyse data and documents using AI tools, and identify opportunities for safe automation.
🛡️ Understanding of governance, compliance, AI usage policies and data classification requirements.
Desirable Skills
🎓 CICM Certificate qualification or willingness to work towards a professional Credit Management qualification.
📚 Part-qualified ACCA, CIMA or ACA qualification, or equivalent financial qualification.
🗄️ Experience working with SAP, BEx or similar reporting and policy administration systems.
🚀 Experience leading process improvement or change initiatives.
🧩 Experience representing business functions within data, technology or automation programmes.
⚖️ Responsible Artificial Intelligence usage.
What Allianz UK Offers
Allianz UK offers a range of flexible benefits to choose from, so you can pick a package that suits you. It also offers flexible working options, global career opportunities across the wider Allianz Group, and career development and training, on top of the benefits of the world's number one insurance brand, including:
🏖️ Flexible buy/sell holiday options.
🏠 Hybrid working.
🏆 Annual performance related bonus.
🏦 Contributory pension scheme.
📖 Development days.
🚗 A discount up to 50% on a range of insurance products including car, home and pet.
🛍️ Retail discounts.
🙌 Volunteering days.
Flexible Working at Allianz
⏰ If you need flexibility with the hours you work, you can say so as part of your application; if it is right for customers, the business and you, Allianz will do everything it can to make it happen.
📜 Allianz is a signatory of the ABI's flexible working charter.
⚖️ Allianz supports hybrid work patterns that balance the needs of customers with your personal circumstances and business requirements, aiming to help innovation, creativity and work life balance.
Inclusive Support and Accessibility
♿ Allianz is a Disability Confident employer and welcomes applications from disabled and neurodivergent candidates.
🧰 Tailored adjustments are offered throughout the recruitment process and in the workplace, such as assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching.
💬 Candidates are encouraged to speak with Allianz about any adjustments they may need.
🎟️ If you have a disability or long-term health condition and meet the essential criteria, you can choose to be considered through the Offer an Interview Scheme.
How to Apply
📝 Submit your application through the Allianz careers application page, or contact the recruiter listed below by email for inquiries or to submit your application.
📩 To opt into the Offer an Interview Scheme, or for assistance with your application (including larger text, hard copies or spoken applications), contact the Resourcing team by email.
⏱️ Mention any need for flexible working hours as part of your application.
🔁 If you are an at-risk candidate facing potential redeployment, include this information in your CV.
⚠️ Allianz reserves the right to close the advert early if it reaches enough applications, so applying early is advisable.
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Frequently Asked Questions
What does a Credit Management SME do at Allianz UK?
The Credit Management SME acts as the senior subject matter expert in the Credit Management team. The role delivers monthly and quarterly credit management reporting, manages offshore team performance, maintains reconciliation and control frameworks, and leads the adoption of AI and automation.
What is the salary for this role?
Pay is circa £60,000 per year. It is based on experience, skills and location and forms part of the wider Allianz total rewards package, which also includes an annual performance related bonus.
Where is the job based and is it hybrid?
The role is based in the Allianz Guildford office in the United Kingdom. It is a hybrid role with the expectation to attend the office 40% of your time.
Which AI tools will I work with?
The role promotes the safe and effective use of approved AI tools including Microsoft 365 Copilot, Allianz GPT 2.0 and Claude. Candidates are expected to be proficient with these tools and able to design prompts and identify safe automation opportunities.
Do I need a professional qualification?
A qualification is not listed as essential. A CICM Certificate, or willingness to work towards a professional Credit Management qualification, and part-qualified ACCA, CIMA or ACA status or equivalent are listed as desirable.
Will I manage people?
The role mentors and supports colleagues, acts as a referral point for technical queries and provides Team Leader cover when required. It also manages offshore team relationships and service performance.
Which systems experience is useful?
Excellent Microsoft Excel capability is essential. Experience with SAP, BEx or similar reporting and policy administration systems is desirable.
Does Allianz UK support disabled and neurodivergent candidates?
Yes. Allianz is a Disability Confident employer, offers tailored adjustments throughout recruitment and in the workplace, and runs an Offer an Interview Scheme for candidates with a disability or long-term health condition who meet the essential criteria.
Can the vacancy close before the deadline?
Yes. Allianz reserves the right to close the advert early if it reaches enough applications, so candidates should not wait until the closing date.
Deadline
⏳ 10 November 2026
Links
🔗 Apply online: https://career5.successfactors.eu/careers?company=AZGROUPPROD&career_job_req_id=106930&career_ns=job_application
📄 Job page on Allianz Careers: https://careers.allianz.com/global/en/job/AISAIPGB106930EXTERNALENGLOBAL
📧 Inquiries or application submission (recruiter): Cathryn.thomas@allianz.co.uk
♿ Resourcing team (Offer an Interview Scheme and application assistance): Hr-recruitment@allianz.co.uk
