🇱🇺 Senior Operational Assistant Job in Luxembourg 🩺 Health Insurance and Administration at the European Investment Bank 📋

The EIB, the European Union's bank, is seeking to recruit for its Human Resources Directorate, Analytics, Remuneration and Employees Services Department, Health and Benefits Division, Health Administration and Insurances Unit, at its headquarters in Luxembourg, a Senior or Principal Operational Assistant for Health Insurance and Administration. The EIB offers relocation support.

🩺 Purpose

As a Senior or Principal Operational Assistant, reporting to the Head of the Health Administration and Insurances Unit, you will execute operational and administrative duties supporting the processes linked to the administration of the Health Insurance Scheme of the EIB and EIF. Your responsibilities encompass three areas: administration of the Health Insurance Scheme and other health-related insurances and programmes, including a preventive medicine programme and medical controls; administration of sick leaves, occupational disabilities and work-related illnesses and accidents; and procurement and policy-related administration of the Health Insurance Scheme contracts. The role requires accuracy, attention to detail, good interpersonal and collaboration skills and a sense of initiative.

🌿 A nature-education ESC placement in Luxembourg: ESC Volunteering in 🇱🇺 Luxembourg 🌲 Nature & Environmental Education at Centre SNJ Hollenfels 🌿 → https://youthworkshub.org/19463

📋 Accountabilities

📞 Act as a key point of contact for internal clients, responding to standard and complex enquiries related to the unit's activities using knowledge of the Health Insurance Scheme rules, EIB staff rules and other applicable internal procedures

✅ Verify and validate in-house affiliates' and their dependents' reimbursements of medical claims and issue letters of guarantee for hospitalization

💶 Proceed with the in-house Health Insurance Scheme payments of claims reimbursements and payment of hospital charges

🗄️ Maintain proper records and documentation and data quality, including preparation and filing of documents manually and electronically and maintenance of databases

📊 Provide operational reporting data on Health Insurance Scheme activities, issue the Annual Report of the Scheme and propose improvements when necessary

🤝 Be the point of contact between the Scheme and the Third Party Administrator for all contractual data protection, Key Performance Indicators and communication to affiliates, as well as for any customer service dissatisfaction or complaint

💼 Act as the contact person between the Scheme and the Procurement team for questions concerning the execution of budgetary management

🛠️ Support the implementation of projects and initiatives in the field of Health Insurance and participate in the update and optimisation of HR systems, processes, policies and documentation

📚 Design, share, maintain and publish how-to guides, training material and presentations related to the unit's activities, and interact with internal counterparts including the EIB Health Insurance Scheme Joint Committee

✅ Qualifications

🎓 Secondary level diploma, complemented with a 2-year certification in a relevant field such as secretarial studies or business administration, or secondary level education with equally qualified experience in a relevant field

💼 Minimum 5 years of relevant professional experience, with at least 2 years in HR administration, ideally dealing with tasks related to insurance such as pension, health or life insurance

🏛️ Good knowledge of the Bank's organizational structure, processes and procedures would be an advantage

💻 Excellent knowledge of standard computer tools including Word, Excel, PowerPoint, intranet editing tools and electronic document management, and good knowledge of software applications used by the Bank such as PeopleSoft HR and Financials, Business Objects, GED and SPARK would be an advantage

🗣️ Excellent knowledge of English or French, with a good command of the other, and knowledge of other EU languages would be an advantage

🧑‍💼 An HR-focused placement at a student mobility platform: Internship in 🇪🇸 Spain 🧑‍💼 Human Resources and Recruitment Support at a Student Mobility Platform 📋 (Erasmus+ Internship) → https://youthworkshub.org/19945

📋 The Details

📍 Location: Luxembourg, at the EIB headquarters, with regular office presence required

🆔 Job ID: 111573

📌 Grade: 2 or 3

📄 Contract: permanent, full-time

🗓️ Panel interviews are foreseen as from September 2026

🏠 The EIB offers relocation support

📌 This is an open campaign to consecutively fill open positions, and it remains open until the position is filled, with applications reviewed in order of receipt, and the offer does not state any salary