🇮🇸 Internship in Iceland 🛎️ Guest Communication & Hospitality at a Northern Lights Guesthouse 🌌 (Erasmus+ grant)

Imagine waking up in Reykjavik, helping international travellers plan their day around glaciers and the Northern Lights, and learning how a small hospitality business truly works, not from a textbook, but from the guest inbox, the front desk, and the daily operations behind the scenes. This Erasmus+ funded internship at a unique Icelandic guesthouse is built for someone who wants real, hands-on experience in guest care, operations, marketing, and even AI-supported workflows.

About the Host

The host is a small, independent hospitality business in Iceland focused on creating comfortable, personal, and memorable stays for international guests. Their work blends guest communication, daily operations, property management, back-office tasks, and marketing, with a strong interest in building smarter systems and moving more of their processes toward automation and AI-supported workflows.

This is a place where you do not just observe. You take part in the daily work and see how guest experience, reviews, reservations, communication, and operations all connect.

About the Role

The main focus is guest communication and customer care. You will answer guest questions, support reservations, share local advice, help with breakfast-related tasks, and make sure the houses are prepared and maintained to a high standard.

It is also a practical, operational role. Depending on the day, you may help prepare guest areas, check rooms, coordinate housekeeping, and keep the house running smoothly. The host is clear about this: it is a hands-on hospitality role, not only an office position.

For the right person, there is real room to get involved in marketing, content creation, process improvement, and AI integration projects. Ideas and initiative are genuinely welcome, especially from someone curious about making a small business more efficient. It is an ideal fit for anyone who dreams of starting their own business one day and wants practical experience instead of theory alone.

What You Will Be Responsible For

🛎️ Dealing and communicating with international guests every day

😊 Ensuring customer satisfaction

💻 Assisting with reservations through various online platforms

⭐ Replying to guest reviews on channels like TripAdvisor and similar

📝 Collecting ideas, comments, and complaints from guests

✍️ Writing blog posts and articles

📱 Creating social media content

📈 Supporting small marketing and business development tasks

🤖 Helping improve systems, workflows, and AI-supported processes

Who Can Apply

The host is looking for a motivated, extroverted trainee who enjoys talking to people, works well independently and in a team, and wants to support the daily running of the business.

🗣️ Genuine interest in talking to guests and an outgoing personality

📅 Availability to stay for 4 to 12 months

🗂️ Strong skills in organising and prioritising tasks

💡 Eagerness to share ideas that improve efficiency

✅ A strong sense of responsibility and attention to detail

🏡 Willingness to work in a small hospitality business

This placement suits students and recent graduates in Business Studies and Management Science, Communication and Information Sciences, or Languages and Philological Sciences.

Qualifications

🇬🇧 Good written and verbal communication skills in English

🧩 Independent problem-solving mindset

🔒 Highly reliable and structured

🌍 Fluency in other languages is a plus

🤝 Interest and basic experience in hospitality and customer service

📊 Sales-driven mindset and logical thinking

🧠 Basic knowledge of marketing and business

🎨 Creative content creation for social media, blogs, and articles

What You Will Get

🏔️ Combine your placement with the chance to explore the beauty of Iceland

🌐 A truly international, English-speaking team

😄 A dynamic, friendly working environment

🏠 Food and accommodation included

🎟️ Lunch vouchers

🚐 Tours in Iceland

💶 A paid grant through the Erasmus+ Internship Program

Eligibility

The host can accept only EU citizens, or applicants with an active visa or an active Erasmus+ grant. If you are a student in an Erasmus+ programme country, you can join this placement through Erasmus+ traineeship mobility using your Erasmus+ grant.