🇵🇹 Internship in Portugal 🤝 Front Office at ESN Lisboa 🌍

Are you passionate about international students, events, and cultural understanding? ESN Lisboa, a non-profit student organisation that handles the reception of Erasmus and exchange students in Lisbon, is looking for a Front Office Intern!

ESN Lisboa is part of the Erasmus Student Network — created in 1989 and present in 45 countries — supporting international students through events, integration, and logistical assistance.

🎯 Internship Description

As a Front Office Intern, you'll be the interface between international students and ESN Lisboa at the office, while being an ambassador for the association at all times. You'll help with day-to-day administrative and logistic tasks and can optionally support event organization.

During the busiest periods (Welcome Weeks — mid-August to mid-October or mid-January to mid-March), your major duty will be performing administrative tasks at the office and representing ESN Lisboa at Welcome Days in universities or partner events.

📚 Major Duties & Responsibilities

🌍 Be an ESN Ambassador, representing the organization and its values

🤝 Develop a strong, close relationship with Erasmus students

🗂️ Perform day-to-day administrative tasks — maintaining information files and processing paperwork

🧹 Maintain the office (cleaning, inventories, ensuring office materials are available)

💬 Provide guidance and expert advice to Erasmus students

📧 Coordinate the flow of information internally and with other organizations via email

📱 Customer Care — assist the international students' WhatsApp group and emails

📌 Requirements

✅ Excellent communication, social, and customer-handling skills

✅ Good interpersonal skills — clear and concise communication, verbal and written

✅ Sales and marketing mindset — solution-oriented

✅ Ability to work independently and as part of a team

✅ English C1 or above preferred

✅ Knowledge of Spanish, Italian, German, Polish, French, or another European language is an advantage

✅ Good command of Word, Excel, and Google Suite

✅ Experience in administration is a plus (no particular field of study required)

💼 Why Work With ESN Lisboa?

🌅 A city-centred office with an amazing view of the Tagus river

🌍 A multicultural environment

🎉 Possibility to attend multiple ESN events (free access as part of the team)

🏳️‍🌈 A safe space to be whoever you want to be

🤝 The opportunity to work with ESN Lisboa

💰 Compensation

This is an unpaid internship, but it can be funded by the Erasmus+ Programme (with an accepted Learning Agreement and Acceptance Letter). Interns also get free access to some events as part of the team.

Activity Details

Location: Lisbon, Portugal Duration: 5 months (1 September 2026 — 16 January 2027) Commitment: 3–4 days per week (20–30 hours/week, depending on the Learning Agreement) Languages: English C1