Fidelity International is hiring an EMEA Distribution Platform Specialist for a permanent, Assistant Manager level position in Luxembourg, with applications open until 30 November 2026. At Youth Works Hub, we reviewed the full vacancy and set out the team, the role, every accountability and each desirable skill below.
The Role at a Glance
💼 Advertised position: EMEA Distribution Platform Specialist
🏷️ Title in the role description: EMEA Platforms Specialist
🆔 Job reference: J72104
📄 Job type: Permanent
🪜 Level: Assistant Manager
🏢 Department: European Client Relationship Management
📍 Location: Luxembourg
👤 Reports to: Head of Client Relationship Management Iberia, LaTam & MESA
Who Is Hiring?
Fidelity International says it has been helping its clients build better financial futures for over 50 years, by working together and supporting each other all over the world. This opening sits within its CRM team.
Inside the EMEA CRM Team
The European Client Relationship Management team ("EMEA CRM") is based in five locations:
🇱🇺 Luxembourg
🇬🇧 London
🇮🇹 Milan
🇫🇷 Paris
🇩🇪 Kronberg (Frankfurt)
The Clients the Team Looks After
EMEA CRM oversees client take-on and client service for a diverse range of clients investing through the Fidelity funds ranges as well as through segregated mandates, including:
🏛️ Financial institutions
🛡️ Insurers
💎 Wealth managers
📊 Asset managers
👵 Pensions funds
🪙 Central banks
🗝️ Sovereign wealth funds
🏬 Large corporates
The Interface Between Clients, Sales and Operations
EMEA CRM acts as a unique interface between the clients, the sales offices and all the internal operational departments. It provides high standards of service to clients based in Europe, Latin America and Middle East & South Africa, by ensuring a smooth onboarding and managing any operational item a client may have during their investment life-cycle. The overall mission of the team is to position Fidelity at the leading edge of customer service to clients in Europe.
What the EMEA Platforms Specialist Does
Reporting to the Head of CRM for Iberia, Latam & MESA, this role focuses on EMEA Platforms. The specialist will:
🧭 Help coordinate platform-related servicing activities across EMEA
🔁 Support consistent operational processes across markets
🔀 Contribute to ongoing migrations and integrations resulting from mergers and acquisitions within the asset management industry, helping to maintain a smooth client experience
🚪 Support client onboarding via platforms, administration and day-to-day servicing
💬 Respond to platform-related queries and escalate more complex matters as appropriate
🤝 Work with internal teams and external providers to help deliver platform solutions that meet client and business requirements
The position also offers exposure to the broader operational landscape, including change management initiatives linked to industry consolidation.
Beyond the Core Responsibilities
🚀 Contribute to ad hoc projects and initiatives that enhance operational efficiency, reduce risk and improve the client experience
📚 Continue to build specialist knowledge
🚆 Support assigned migration activities
🗓️ Work to agreed day-to-day priorities, with guidance from the Head of CRM and relevant stakeholders
The role contributes to consistent servicing across regions and platforms and supports the business goal of retaining and developing every client the company wins.
Where the Role Is Based and Who You Work With
The position is based in Luxembourg and supports the EMEA CRM Team, collaborating with the broader CRM team and with stakeholders across Continental Europe and globally within the wider operations organization.
Platform Servicing and Coordination
☎️ Act as a day-to-day contact for assigned platform servicing activities within EMEA
🚢 Support the coordination of client onboarding and migration activities, working with relevant teams to facilitate smooth transitions and minimise disruption
⏱️ Follow up on assigned requests against agreed deadlines and procedures, escalating issues where needed
────────────────────────────────────────
🌍 All opportunities in Luxembourg →
────────────────────────────────────────
Process Consistency and Controls
⚙️ Help maintain consistent platform servicing processes across markets
📐 Follow agreed frameworks and procedures for migrations and integrations
🚨 Identify and escalate operational risks
🧩 Contribute to initiatives linked to mergers, acquisitions and industry consolidation
Client Experience and Relationship Support
⚡ Provide responsive day-to-day service to platforms
🌐 Liaise with sales teams and CRMs across EMEA, APAC operations and platforms to follow up on client requirements
📨 Refer matters to the appropriate teams where needed
Project Support and Change Initiatives
🛠️ Contribute to ad hoc platform projects that improve operational efficiency and client experience, including SWIFT functions and automated reporting
🗂️ Coordinate assigned tasks
🖥️ Support the implementation of platform upgrades, integrations and new technology
Continuous Improvement
💡 Suggest practical improvements to simplify platform servicing processes
🔄 Share best practices with colleagues across regions and support agreed improvements
Stakeholder Communication
📣 Contribute to regular updates for the Head of CRM and relevant stakeholders on assigned platform activities, developments and upcoming changes
🔔 Share relevant information and highlight matters requiring management attention
Supporting the CRM Team and Clients Day to Day
🙌 Help colleagues with day-to-day activities and provide back-up support during periods of higher volumes, in line with agreed team priorities
🎯 Follow up on assigned client issues and complaints through to resolution, working closely with internal partner teams and escalating complex or sensitive matters as appropriate
📉 Analyse client service data and help compile accurate, timely management information, metrics and supporting papers
📇 Maintain accurate and consistent records of client interactions in Salesforce
Risk Awareness and Ongoing Learning
🔒 Comply with operational risk controls and remain alert to risks arising from changes in economic, market and regulatory conditions, operating policies and procedures, and technology
📢 Raise identified issues with the appropriate teams
📰 Participate in educational opportunities to continuously develop market and client service competitor knowledge, through reading professional publications, attending industry events, conferences and forums, and attending courses
🔭 Maintain an awareness of the latest technology trends and applications and feed information back to relevant internal projects, initiatives and partner teams
The Person Fidelity Is Looking For
You will have a genuine interest in the asset management industry, a flexible approach and a commitment to providing good client service. Working within a dynamic team, you will be open to new challenges and keen to develop your knowledge and skills through continuous learning and day-to-day experience.
Education, Experience and Technical Knowledge
Fidelity lists the following as desirable skills:
🎓 University degree in Business Administration, Finance, Economics or other related studies
🧳 Relevant experience in European platform servicing or a similar role within the financial services industry
🏗️ Working knowledge of distribution platforms and mutual fund operations; familiarity with ETFs, other investment vehicles and sub advisory business would be an advantage
🗄️ Experience working with platform data providers would be an advantage
⚖️ Awareness of relevant regulatory requirements, such as MiFID II; familiarity with solvency reporting and related compliance processes would be beneficial
📜 Working understanding of platform distribution models, with an interest in developing knowledge of the legal framework, contractual agreements and economic models underpinning platform relationships
🏅 Professional qualifications (e.g. IMC, IAC, CFA Foundation)
Personal Skills and Languages
🗺️ Experience in collaborating with international operations and customer facing teams, and exposure to other cultures and countries
😊 A positive, practical approach, with the ability to organise assigned work and agree priorities with the manager when needed
🧲 A proactive, collaborative approach, with the ability to work independently on assigned tasks and build effective working relationships across Europe
🌱 Good relationship-building skills and a client service mindset
✍️ Good written and verbal communication skills, with the ability to provide clear, concise updates to colleagues and stakeholders and escalate matters appropriately
🔍 Good attention to detail and time management, with the ability to meet agreed deadlines and flag workload constraints in a timely manner
🗣️ Fluent spoken and written English
🌏 Knowledge of additional European languages
What Fidelity Offers
🎁 A comprehensive benefits package
🧘 Support for your wellbeing
📈 Support for your development
🕒 As much flexibility as possible about where and when you work, as part of the company's approach to dynamic working
According to Youth Works Hub's review of the vacancy, the listing does not give a salary figure, and Fidelity describes these benefits as part of its commitment to making employees feel motivated by the work they do and happy to be part of the team. If you would like to know how listings reach this site, read how we check every opportunity.
Find more roles like this in the Jobs section on Youth Works Hub →.
Frequently Asked Questions
What is the EMEA Distribution Platform Specialist job at Fidelity International?
It is a permanent, Assistant Manager level role in the European Client Relationship Management team, focused on EMEA Platforms. The specialist helps coordinate platform-related servicing activities across EMEA and supports consistent operational processes across markets.
Where is this Fidelity International position based?
The position is based in Luxembourg. The wider EMEA CRM team is based in Luxembourg, London, Milan, Paris and Kronberg (Frankfurt).
Who does the EMEA Platforms Specialist report to?
The role reports to the Head of Client Relationship Management for Iberia, LaTam & MESA. It supports the EMEA CRM Team and collaborates with stakeholders across Continental Europe and globally within the wider operations organization.
What level is the role and what type of contract does it offer?
The level is Assistant Manager and the job type is Permanent. The application deadline is 30 November 2026.
What degree is useful for this position?
A university degree in Business Administration, Finance, Economics or other related studies is listed among the desirable skills. Professional qualifications such as IMC, IAC or CFA Foundation are listed as well.
What experience does Fidelity look for?
Fidelity lists relevant experience in European platform servicing or a similar role within the financial services industry. It also values working knowledge of distribution platforms and mutual fund operations, and experience working with platform data providers would be an advantage.
Which languages are needed for the platform specialist role?
The listing names fluent spoken and written English, along with knowledge of additional European languages.
Why are mergers and acquisitions relevant to this job?
The role contributes to ongoing migrations and integrations resulting from mergers and acquisitions within the asset management industry. The specialist follows agreed frameworks and procedures for these migrations and helps maintain a smooth client experience.
Which regulations and tools are mentioned in the vacancy?
The vacancy mentions awareness of regulatory requirements such as MiFID II, with familiarity with solvency reporting and related compliance processes being beneficial. Client interactions are recorded in Salesforce, and platform projects can include SWIFT functions and automated reporting.
Does Fidelity offer flexible working for this role?
Fidelity says it will be as flexible as it can about where and when you work, finding a balance that works for everyone. It also offers a comprehensive benefits package and support for wellbeing and development.
Deadline
⏳ 30 November 2026
Links
🖱️ Apply for the position: https://fil.wd3.myworkdayjobs.com/001/job/Luxembourg-Office/EMEA-Distribution-Platform-Assistant-Manager_J72104/apply
📋 Job posting: https://fil.wd3.myworkdayjobs.com/001/job/Luxembourg-Office/EMEA-Distribution-Platform-Assistant-Manager_J72104
🌟 Fidelity International careers: https://careers.fidelityinternational.com
