Fidelity International is recruiting a Customer Service Representative for its Client Services contact centre in City Centre Dublin, Ireland. The job is permanent, the salary is €32,100 plus bonus, start dates run from January 2027 onwards, and applications close on 27 November 2026. At Youth Works Hub, we reviewed the vacancy and set out below what the role involves, what you need to bring and what Fidelity International offers in return.
The Role at a Glance
🏷️ Title: Customer Service Representative
🗂️ Department: Client Services
📄 Job type: Permanent
📍 Location: City Centre Dublin, Ireland
💶 Salary: €32,100 plus bonus
🗓️ Start dates: From January 2027 onwards
🏠 Working pattern: Dynamic working options with hybrid flexibility between home and office
A Role for New Starters and Next Steps Alike
Fidelity International presents this job as a chance to make a real impact by helping customers solve problems no one else can. The work is based in the company's modern Dublin city centre office.
The vacancy is aimed both at people starting their career and at those taking the next step. Fidelity International describes the environment as built for your success, with expert training, ongoing support and a strong sense of purpose.
About Fidelity International
With over 50 years' experience, Fidelity helps millions of people worldwide build better financial futures across more than 25 locations. The company says people are at the core of its business, and that colleagues support each other and take pride in doing what's right.
Inside the Client Services Team
Joining Client Services means becoming part of a supportive community within a contact centre team that delivers expert client support.
Training and Coaching From Day One
Comprehensive training starts on your first day and is designed to help you grow and succeed. It combines three elements:
🏫 Classroom training
💻 Digital tools
🎓 Hands-on coaching
How You Will Help Customers Every Day
The core of the job is handling customer queries with professionalism and empathy across several channels. Phone is the primary channel, alongside email and letters.
You will also explain financial products clearly and guide customers towards helpful tools and information.
Owning Each Customer Interaction
Taking ownership of each interaction is a central responsibility, and the aim is to ensure full resolution for the customer.
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Risks, Fraud and Vulnerable Situations
Part of the role is logging and escalating any potential risks, fraud cases or vulnerable situations.
Handling Complaints Constructively
When a customer complains, you are expected to handle the complaint constructively, with early resolution as the goal.
What You'll Bring to the Team
Fidelity International lists the following for this position:
☎️ Experience in a customer service role, ideally in a corporate environment
🗣️ Excellent phone manner and verbal communication skills
📚 An appetite to grow your expertise through continued learning
👂 Strong listening skills and a customer-first attitude
🖥️ Comfort using digital tools and eagerness to learn new systems
🤝 A team-oriented approach and a genuine interest in helping others
Working From George's Quay House
The team is based in George's Quay House, just steps from Grafton Street, the GPO and Trinity College.
The office offers modern, flexible workspaces designed for both focus and connection. There is also an on-site Barista Bar with coffee, fresh pastries and made-to-order meals.
Pay, Pension and Benefits
Alongside the salary of €32,100 plus bonus, Fidelity International highlights long-term career stability, a clear development path and a comprehensive benefits package:
🏦 Pension contributions: 10% employer-funded plus up to 3% matched
🩺 Private Medical Insurance: comprehensive cover for you and your family
🚲 Cycle to Work and TaxSaver tickets: save on your commute
🏋️ Gym discounts and wellness support: prioritise your health
👶 Enhanced parental and family leave: support when it matters most
🧠 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
⚖️ Dynamic working options: hybrid flexibility for home and office balance
Before You Apply
Before you send your details anywhere, it helps to know how Youth Works Hub checks the opportunities it lists and which warning signs point to a fake offer.
If this role is not the right fit, you can browse more openings in the Jobs section on Youth Works Hub →
Frequently Asked Questions
What is the salary for this Customer Service Representative job?
The advertised salary is €32,100 plus bonus. The package also includes pension contributions of 10% employer-funded plus up to 3% matched, along with private medical insurance and other benefits.
Is this a permanent position?
Yes. Fidelity International lists the job type as permanent and highlights long-term career stability and a clear development path.
When would I start?
Fidelity International is recruiting for new opportunities with start dates from January 2027 onwards.
Where is the office?
The role is based at George's Quay House in City Centre Dublin, Ireland, just steps from Grafton Street, the GPO and Trinity College.
Can I work from home?
The benefits package includes dynamic working options, described as hybrid flexibility for home and office balance. The vacancy does not state a fixed number of home or office days.
Do I need customer service experience?
Yes, experience in a customer service role is listed, ideally in a corporate environment. Fidelity International also says the job suits people who are starting their career as well as those taking the next step.
Which channels will I use to speak with customers?
Phone is the primary channel, and you will also deal with queries by email and letter.
What training will I receive?
Comprehensive training begins on day one and includes classroom sessions, digital tools and hands-on coaching.
Will I deal with complaints or fraud?
Yes. The role includes handling complaints constructively with early resolution as the aim, and logging and escalating potential risks, fraud cases or vulnerable situations.
Does private medical insurance cover my family?
Yes. Fidelity International describes its Private Medical Insurance as comprehensive cover for you and your family.
Deadline
⏳ 27 November 2026
Link
🔗 Apply (Fidelity International careers portal): https://fil.wd3.myworkdayjobs.com/001/job/Dublin-Office/Customer-Service-Representative_J72965/apply
