🇵🇹 Internship in Portugal 🤝 Customer Success & Onboarding at SaaS Startup 🌍

Want to master SaaS growth and client relations from the inside? Shrubi, a fast-growing no-code marketplace platform based in Lisbon, is looking for a Customer Success & Onboarding Intern for a remote DOT traineeship!

Shrubi helps entrepreneurs launch their own marketplaces without complexity — and they're expanding across Europe with motivated interns who want to learn fast, take ownership, and see their work make a real impact.

🎯 Internship Description

This is a hands-on role for someone who wants to master SaaS growth and client relations. You'll be the face and voice of Shrubi, guiding new users through their initial journey. Your primary focus will be delivering seamless video onboarding sessions for the booking platform and handling inbound phone inquiries — ensuring clients fully understand and maximize the value of Shrubi.

📚 Main Responsibilities

🎥 Conducting live video onboarding calls to guide new clients through the Booking platform setup

📞 Handling incoming phone inquiries and providing clear, solutions-oriented customer support

👥 Managing early-stage client accounts and ensuring successful initial adoption

📊 Documenting client feedback, pain points, and conversion tracking KPIs

🤝 Collaborating with the product team to optimize the user onboarding journey based on live feedback

📌 Qualifications

✅ Native-level or professional fluency in English (especially spoken) — strictly required

✅ Highly comfortable on video calls and phone communications

✅ Strong interpersonal skills with ability to explain technical features simply

✅ Proactive attitude, high empathy for users, and quick problem-solving skills

✅ High understanding of the platform and passion to dive into details

✅ Excellent organization and sharp attention to detail

💼 What's Offered (Learning & Experience)

🚀 Deep insight into Customer Success (CS) and SaaS retention strategy

🎬 Hands-on experience conducting high-impact product demonstrations and onboarding calls

🔄 Mastery of communication workflows and user feedback loops

📈 Direct impact on improving user activation and conversion rates

💼 Interns may be considered for future employment with the team

💰 Compensation

This is an unpaid internship, designed for students using an Erasmus+ grant or a similar university agreement.

This is a Digital Opportunities Traineeship (DOT) — applicants must be a student or recent graduate based in one of the 33 Erasmus+ Programme Countries. Check with your university about your Erasmus+ traineeship eligibility before applying.